Welcome to Travel Sense Asia!

Company Profiles

Travel Sense Asia Co., Ltd – A Fully Licensed International Tour Operator
The Regional Travel Experts in Vietnam, Laos & Cambodia
(International Tour License No: 01-153/2010/TCDL-GPLHQT)
(Business License Number Cum Tax Code: 0104143940)
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Travel Sense Asia (TSA) is proudly a fully Vietnamese licensed travel company working strictly under Vietnamese Business Law and Vietnamese Law on Tourism .

Our Company Profile:

Our company is legally registered as below;
› Company Full Name in English:                                Travel Sense Asia Company limited
› Company Shorten name:                                               Travel Sense Asia co., Ltd
› Company Name in Vietnamese:                                 Công Ty TNHH Du Lịch Ấn Tượng Châu Á
› Business Licence number cum Tax number is:    0104143940 issued by The Hanoi Department of Planning and Investment.
› Our International Tour Operator Licence Number: 01-153/2010/TCDL-GPLHQT (Deposit of VND250,000.000), by Vietnam National Administration of Tourism(VNAT).
› Our tour leaders, tour guides are university degreed and fully licensed as International Tour guides. They always wear their licences while working.
› Our drivers are well selected and licensed for driving tour buses, tourist cars.
› Our contracted hotels are legally registered and fully operates under Vietnamese law.

Bank Account Details:

› Bank Account Name: Travel Sense Asia Co., Ltd
– Account name: Travel Sense Asia Co., Ltd
– Bank Address: 198 Tran Quang Khai street, Hoan Kiem District, Hanoi, Vietnam
– Bank Swift Code: BFTV VNVX
– Bank Tel: (84-4) 39343137
– Bank Fax:  (84-4) 38251322
› Bank Name: Joint Stock Commercial Bank for Foreign Trade of Vietnam 
› The International Banking Account Number (VND) :0011003198863

International Tour Operator License
►No: 01-153/2010/TCDL-GPLHQT

Are all travel companies the same?

We do not think so. At Travel Sense Asia(TSA), we would like to show you a different way to travel, the way that you can actually feel and be with the place but not just looking around, not just be there, done that. Here are the reason why 90% our clients recommend us after their trip.

We are not Big Company and We don’t pretend to be

Most of the time you will speak to the same person from initial contact to follow up email at the end of your trip. He/she will take time to understand your needs and note down personal interest in ensuring that you get the most out of your experience.

Real Vietnam Experience

TSA is committed to giving our customers an authentic Vietnam experience not just something staged for tourist. We will take you to authentic local restaurants wherever possible, not to tourist traps that all serve the same boring food. Sometimes we even offer you a cup of coffee on pavement rather than a luxury café or luxury restaurants which are very different from your country.

After we have chosen the restaurants, attractions, hotels etc, we put them to the test by carefully monitoring our customer’s evaluations. This continual review process ensures that we act quickly if our high standards are not maintained by our suppliers.

We provide two meals each day, because most of our customers want the freedom to make their own dinner choices, whether it be Vietnamese or Western.

> Authentic Food & dining experiences

> Great Vietnam destinations based on our knowledge and customer feedback

> We try to use local guides that belong to the regions North, Central and South of Vietnam. This is not only save your money, increases employment opportunities for local people but also allows you to discover more of the local culture, people in different regions during your trip.

Freedom & Flexibility

“Best deals, Expert advice” is our motto and it is something that we are passionate about. We has been recognized as “Vietnam Destination Expert” on worldwide travel forum and we would like to share our experience to our clients by helping them build up their vacation in the way they like with our Experts’ advice.

> Small private groups – See Vietnam in the luxury in your own private vehicle with your own guide and driver. They are focused on your needs not the whims of the people that just happened to have booked the same tour. Do what you want, when you want.

> Tailor made and customized tours – We specialize in tailor-made and customized travel because these days many people prefer to travel independently and create their own unique itinerary. We can take your tour ideas and fill in the detail and help you to avoid the problems which only detailed local knowledge can avoid.

> 100% Vietnam owned & based – We are not some fly-by-night companies that want to make a quick profit and run. Our team of dedicated travel professional know Indochina, we know the hotels, we know the suppliers and we know the guides and drivers. Our local experience, knowledge and stability are your guarantee of quality.

Commitment to Customer Service through Team

> Sales, Product, Customer Service, IT teams & Experienced Guides working together

> Highest service level from enquiry until you arrive home

Base in Vietnam, we are able to provide 24/7 in-country support in the case of an emergency or for those unexpected events. A flight delay, cancellation or last minute change can happen at any time but at Travel Sense Asia any Travel advisor, manager, director is always ready on phone 24/7 which make sure that we are always beside you, even though you may be thousands of miles from home.

We are easy to reach through emails and all the internet support like Skype, Yahoo. We will normally get back to you within 24 hours and in fact usually, very much sooner..

If for some reason we can’t answer your queries immediately, we will still contact you to let you know how long you are likely to have to wait and we will keep you updated as the situation progresses.

You’ll have someone to complain to! Of course, we hope you’ll never feel the need but if for some reason there is a problem with your trip then we are easy to reach and will do our very best to help resolve the situation.

It takes teamwork and passion to design, present and deliver a great Vietnam vacation. Our young team of dedicated professional is proud of their country, and so they combine their many different skills to bring you travel products that they are proud of. Thousands of satisfied customers every year are our judges. Read our testimonials

Commitment to Quality

> Quality tours – we put ourselves in the shoes of our clients.

> Quality people – highly trained professionals in all departments

> Quality website – easy to navigate with great content

> Quality service – our future depends on past.

In our business, attention to detail is the key to quality. Every tour that we book is meticulously planned to try to ensure that it runs seamlessly. Our people personally inspect the attractions and hotels to ensure that they reach the standard that we and our clients expect while providing a true and authentic experience.

The Truth is there – For us is First and Foremost

Accommodation can be basic and you may need a sleeping bags on it, overnight journeys can be tiring, arriving in a strange country for the first time can be daunting prospect and local customs can be difficult to understand,, or the trek can be tired for your kids..etc…

All these aspects and more can be turned into positive experiences if you know what to expect and are prepared for it. We’ll always try to offer advice about the things you really need to know and we’ll also tell you if we think you’re making an unwise choice as to which trip is most suitable to your needs.

We commit of the following points

> Relaxed & fair cancellation policy

> Real value for money

> Money back service guarantee

> No hidden costs

> Full disclosure of information including detailed flight information on the itinerary

> Fairness and equity to customers, staff and suppliers

100% Vietnamese owned Company

Who is better placed to provide excellent service and great value than a Vietnam travel agency located in Vietnam? Vietnam is our backyard so we know our country, the people, and the intricacies of doing business here.

Secured Payment Method Online and easy to get refund

OnePay is the representative of the MaterCard Internet Gateway Service (MiGS) in Vietnam. OnePAY – MiGS payment system meet PCI Data Security Standard of PCI Security Standards Council. OnePAY – MiGS payment system also joins Verified by Visa Program, MasterCard SecureCode Program and J/Secure Program.

For transactions by local card, OnePAY and local banks use 2 factors authentication solution. Your bank account is protected by registed password and a one time password sent by your bank.

All card details are processed by OnePAY in a secure environment. Your card information will be protected during the transmission by using Secure Sockets Layer software, which encrypts the information that you provide online.

Your money will be safe. We keep your information in high secret and we equip with modern secured online bank account system so in case you need to cancel/amend your booking in anyway, it’s easy for you to get a refund. We will do refund to your account just by few “clicks”.

For other methods of payment, please visit our

Terms and Conditions page for more information.

Responsible tourism development-Friendly Operator

> We employ more local people and use more local products and services than foreign tour operators. This benefits local economies and contributes to a better social environment in the areas our customers visit.

> We specialize in tailor-made and customized travels, most of which are arranged in small private groups. Keeping tour groups small reduces the impact of tourism on the environment, e.g. no noise pollution from loud hailers, and smaller vehicles mean less damage to roads.

> We educate our customers about the local wildlife, environment and cultures, which helps travelers keep in harmony with the local environment.

> Through continuous years we are proud to be one of very few “Official supporters” in Vietnam for UNWTO which organize WTM World responsible tourism day every year.

Are you ready to send us your enquiry now? Click here

Our Awards

Travel Sense has been highly recommneded as an reputable Tour operator in Vietnam on one of world biggest travel community Travelfish.org

Travel Sense Asia is proud of being voted as “Vietnam Destination Expert” on the World’s biggest travel community – TRIPADVISOR . We work as a volunteer on this community to provide traveller the most update information about our country and answer all the question regards to our destination.

Recently Travel Sense Asia has received “Travels’ Choice Award 2020” by TRIPADVISOR (www.tripadvisor.com ) for our excellent service provide to our clients in whole year. This certificate is an annual award for those business that have won a good reputation from travellers around the world with high rating at least 4.5 points.

Certificate of Excellence for the year 2011 – 2019

In 2013, Travel Sense Asia has been also awarded the “International Star in Leadership in Quality (ISLQ) Awards” in the Gold Category for 2013 by Business Initiative Direction Cooperation –B.I.D Corp the organization with 27 years serves to promote local , national and international leaders in recognition of their growth, innovation, technological development and leadership in quality and excellence.

Since joinning TRIPADVISOR’s community , Travel Sense Asia has received plenty of feedback from travellers who travelled with Travel Sense Asia in Vietnam, Laos and Cambodia. Their feedback on Tripadvisor’s community has contributed great reputable for Travel Sense Asia. Day by day there are more and more people choose Travel Sense Asia as your Travel Advisor in Vietnam, Laos and Cambodia. In 2011 we also awards “Certificate of Excellence” for the year 2011 from Tripadvisor’s community.

BOOKING TERMS AND CONDITIONS:

IMPORTANT INFORMATION: Please read carefully before booking.

In this booking form, the word “Company” refers to Travel Sense Asia. “Customer” means you, the person who agrees to buy the tour and/or any person on whose behalf you agree to purchase the tour and who is listed on the Reservation Form. The word “Tour” refers to the trip being booked by the Customer.

1. The Contract

A. Formation of the Contract

No contract shall be deemed to be concluded until the Company has received:
(i) the booking form signed by the Customer; and
(ii) the deposit or full payment for the Tour.

B. Termination of the Contract:

The Company reserves the right to terminate this Contract if the behaviour, conduct, manner and/or action of the Customer either prior to or during the Tour is likely to cause offence to other customers, or endanger the safety, well-being, properties and/or benefits of other customers or of the Customer himself/herself. In such cases, fulll cancellation charges as set out in Section 4 below shall apply and the Company shall have no further liability to the Customer. If the behavior, conduct, and/or action of the Customer causes any damage to the accommodation in which the Customer is staying, or causes delay or diversion to any means of transportation and/or the Tour, the Customer agrees to fully indemnify the Company against any claim (including legal costs) made against the Company by or on behalf of any relevant third party.

2. Payment

A. Deposits

When you confirm to book our tour package, you are required to make 30% deposit payment if total invoice is from 1000 US Dollar and full payment if total invoice is less than 1000 US Dollar to hold the booking and reserve all services. If it is less than 30 days from booking date to traveling date, full payment is required for all invoice amount.

Note: Deposit amount may be changed for GIT group

B. Full Payment

Full payment shall be received 30 days before your arrival in our country.

All payments shall be made either by major credit card or by telegraphic transfer to the appropriate account

C. Change in Tour price

All prices quoted are stated in United States Dollars ($) and are based on transport prices (including the cost of fuel), dues, taxes or fees chargeable at airports and ports, accommodation costs, sightseeing fees and exchange rates current and appropriate at the time of publication. If any of these vary, Tour price may increase or decrease accordingly. Any such increase/decrease must be paid by or refunded to the Customer. During the period of 10 days prior to the Customer arrival date, the Tour price shall not be increased by the Company.

3. Alternatives

Whilst the Company shall do everything reasonably possible to provide the Customer’s tour itinerary as planned, the Company reserves the right to alter itineraries, transport and/or accommodation. In such cases, a one week prior written notification of the alterations shall be made to the Customer by the Company.

4. Cancellations

A. Cancellation from the Customers

Where the Customer cancels the Tour reservation, then the effective date of cancellation will be the date the Company receives written notification. The cancellation charge to the Customer is listed below.

• 60 days and above: No charge
• 59 – 30 days: 10% of selling price is forfeited
• 29- 15 days: 30% of the Tour price is forfeited
• 14-07 days: 50% of the Tour price is forfeited
• 6 days or less and no-show: 100% charged

For the avoidance of doubt, since some suppliers (hotels, cruise companies) have cancellation policies that are different from those of Travel Sense Asia, the cancellation charge may, at the Company’s discretion, be adjusted accordingly.

B. Cancellation by Travel Sense Asia

If the Tour is not paid for by the due date, the Company shall have the right to cancel the Tour. If we, at the request of the Customer, agrees to delay cancellation of the Tour then the Company still cancels the Tour for the Customer’s non-payment, the cancellation charges set out shall apply and be payable by the Customer.

Should you require amendments to your booking, we will work with you to accommodate any required changes. We appreciate that circumstances can require occasional changes and we will work to satisfy your needs. Please be aware that some additional charges may result, particularly if changes are made during peak periods or within 2 weeks of arrival

Travel during peak holiday periods (e.g., Christmas, New Years, Chinese New Years) may alter cancellation policies of certain hotels and service providers. Should such a change affect your travel during these periods, we will attempt to notify you of any changes.

C. Refund of Unused Services

No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the Tour prices but not utilized by the Tour member.

5. Force Majeure

If as a consequence of “Force Majeure” (as defined below), the Company is obliged to curtail, alter, extend or cancel the Tour, the Customer shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour.

“Force Majeur” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the Tour, fraud perpetrated against the Company.

6. Customers with Special Needs

(i) It shall be the Customer’s responsibility to disclose, prior to booking, to the Company any physical or mental condition of a member of his party which may be relevant.
(ii) The Company reserves the right to decline to provide the Tour for a person where, in the opinion of the Company, that Tour would be inconsistent with the special needs of that person. No liability shall attach to the Company for the provision of an unsuitable Tour for any person where that person’s special needs have not been disclosed at the time of booking.

7. Special Requests

Special Requests (e.g. ground floor accommodation etc.) shall be communicated by the Customer in writing to the Company at the time of making the booking. The Company shall use reasonable endeavours to fulfil such requests. However, special requests cannot be guaranteed and do not form part of the Contract. No liability shall attach to the Company for failure to comply with a special request. Special requests cannot be processed within X days of departure.

8. Obligations of the Customer

– The Customer is obliged to check their travel documentation to ensure that the dates are correct and should notify the Company immediately of any errors or omissions
– It is the responsibility of the Customer to ensure that their travel documentation is in order, e.g. passport and visa
– Where the Customer does not arrive on the agreed date for the Tour, the Company is entitled to treat the Tour as having been cancelled by the Customer
– The Customer agrees to abide by instructions given by Company crew and agrees to indemnify the Company against any loss or injury suffered as a result of failing to comply with Crew instructions
– The Customer agrees to conduct himself in a proper manner so as to not to cause disturbance or offence to other holidaymakers.
– Customer agrees not to damage accommodation and should such damage arise, agrees to pay the owner for the price of repair or replacement of same.

9. Complaints

– If the Customer wishes to make a complaint in relation to a holiday, he should inform the Company’s representative at the location where the Customer is when the complaint arises, thereby giving the Company reasonable opportunity to rectify matters.
– Notwithstanding the above, the Customer can notify the Company in writing using the feedback form not later than 30 days after his return to port of departure. Any complaint received after this period will not be entertained.
– The Customer may also email the Director of the Company at: sales@travelsense.asia

10. Liability and Insurance

A. Liability

– The Company is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the Customer.
– The Company shall not be liable for any damage caused to the Customer by the failure to perform the Contract or the improper performance of the Contract where the failure or the improper performance is due neither to the fault of the Company because:
(a) the failure which occurs in the performance of the Contract is attributable to the Customer; or
(b) the failure is attributable to a third party unconnected with the provision of the services contracted for and are unforeseeable or unavoidable; or
(c) the failure is due to Force Major as defined in Paragraph 5 above.

B. Insurance

The Customer is required to have full travel insurance. It is the responsibility of the Customer to read their insurance policy before they travel and ensure that the insurance scheme provides the Customer with the requisite level of cover.

C. Dispute Settlement

– The terms and conditions contained herein are governed by and interpreted in accordance with the Laws of Vietnam.
– Any dispute arising out if or in connection with the applicable of the terms and conditions contained herein, if not capable of being resolved amicably between the Customer and the Company within 30 days, will be referred to the the Vietnam International Arbitration Centre (“VIAC”) for final and binding settlement in accordance with its rules of arbitration. The place of arbitration will be Ha Noi City and the language of arbitration will be English.
– During and without prejudice to the course of arbitration, this Agreement shall continue to be performed.

Participation on any Tour implies full and unconditional acceptance of the above conditions by the Customer.

11. Children policies